Frequently Asked Questions
Products & Ingredients
What flavors and types of jerky do you offer?
We offer a variety of flavors across multiple proteins, including beef and even bacon jerky.
Are your products made in the USA?
Yes — Chew On This Jerky products are crafted in the USA.
Do you use preservatives or artificial ingredients?
We aim to use high-quality, clean ingredients. (You may want to specify which preservatives or artificial ingredients you avoid.)
Are your jerky products gluten-free or allergen friendly?
Some of our flavors may be gluten-free, but ingredient formulations can change. Always check the product label for allergen information before purchase.
Ordering & Shipping
Do you ship nationwide?
Yes — we ship across the United States.
How long will it take to receive my order?
Shipping times depend on your location, the courier, and processing time. Typically, customers receive their orders within 2 to 5 business days.
Can I track my order?
Yes — once your order ships, we provide a tracking number so you can monitor its progress.
What if my order arrives damaged or incorrect?
Please contact us promptly — we will arrange for a replacement or refund, depending on the situation.
Payment & Pricing
What payment methods do you accept?
We accept standard methods such as major credit cards, debit cards, and other online payment options.
Do you offer discounts or bulk pricing?
From time to time, we may offer promotions, discounts, or bulk pricing for large orders. Please check our shop or contact us for current offers.
Are there additional costs (tax, duty, etc.)?
Sales tax is applied as required by your state. For orders shipped outside the continental U.S., additional rates, duties, or import fees may apply (if applicable for your business).
Returns & Refunds
What is your return policy?
Because jerky is a perishable food item, we generally do not accept returns. However, if there is an issue (damaged, spoiled, wrong item), we will work to make it right.
How do I request a refund or replacement?
Contact our customer support with details and images of the issue. We’ll evaluate and determine whether to issue a refund or send a replacement.
Storage & Use
How should I store the jerky after receiving it?
Store in a cool, dry place. After opening a bag, keep it sealed to maintain freshness. Refrigeration is optional but may extend shelf life in humid climates.
What is the shelf life of your jerky?
Each product is stamped with a “best by” or expiration date. Typically, when unopened and stored properly, jerky maintains optimal quality for several months.
General / Company
Where are you located / based?
We’re based in Maryland.
Are you veteran-owned?
Yes — Chew On This Jerky is veteran-owned and operated.
How can I contact customer support?
You can reach us via the contact form on the website or by email / phone (provide your support email / phone number)